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ProspectOrg > Cancellations & Refunds

Cancellations & Refunds

  1. Service-Based Nature
    ProspectOrg provides consulting, outreach, and sales development services that involve strategy, execution, and human-led engagement. As these services require resource allocation and begin immediately upon onboarding, all payments made are considered non-refundable once the project has commenced.

  2. Project Cancellation by Client
    Clients may request to cancel a project by providing a written notice at least 7 business days prior to the next billing cycle. Any ongoing work or services already delivered up to the date of cancellation will be billed in full. No refunds will be issued for completed work or deliverables in progress.

  3. Project Cancellation by ProspectOrg
    ProspectOrg reserves the right to terminate services in the event of non-payment, breach of agreement, misuse of data, or unethical behavior. In such cases, any fees already paid will not be refunded. However, ProspectOrg will provide notice and reasonable time to remedy the issue before termination.

  4. Partial or Conditional Refunds
    In exceptional cases, such as duplicate payments, billing errors, or mutually agreed early termination before work begins, a partial or full refund may be processed. All refund decisions are subject to ProspectOrg’s management review and approval.

  5. Refund Processing Time
    Approved refunds will be processed within 7 to 14 business days through the original method of payment. Any transaction fees charged by payment gateways or banks will be deducted from the refund amount.

  6. Subscription or Retainer Services
    For recurring retainers or monthly subscriptions, clients are advised to cancel at least 10 business days before the next billing date to avoid renewal charges. No refunds will be provided for unused days within an active billing cycle.

  7. Dispute Resolution
    In the event of a disagreement regarding service quality or delivery, clients are encouraged to contact ProspectOrg’s support team for resolution before initiating a refund claim. ProspectOrg is committed to resolving all disputes fairly and in good faith.